Help

What types of payment do you accept?
We accept Visa, MasterCard, and personal checks by arrangement.
What are the benefits of online training?
Online training allows you to work at your own pace and take a break if you need one. Once you have read the course material and passed the test, you can print your certificate today! Sign out to take a break; sign back in under “myceus”. When taking the test, click the “save progress” button every ten questions, so your test will save.
Is my personal information secure?
YES! Ceucertificates.com operates on a secure server. Your information is only collected for our use, to provide you with the most reliable service possible.
How do I ask for help?
Write to customerservice@ceucertificates.com and a customer service representative will reply to your question. Be sure to include your order number or date of purchase.

First, make sure you have entered your email address, your name and password, and other requested information accurately. The address you enter for the credit card address must be the exact address where you receive your bill.

Please remember….computers are very unforgiving If you type quickly, and misspell your name or address, the computer does not know how to correct this problem.
Is it OK to use someone else’s email address?
No. Establish an email address and enter the site with your own email and password. This is how you will access your account, and it ensures that no one else can access your account.
How can I tell if I have been charged for a course?
When you receive an email receipt, under the item:"current status" if it states "paid/unshipped" then you have been charged and you may proceed to use the course. If it says "Pending—contact merchant" then there has been an error in your payment method and you have NOT been charged.

The most common errors are:
  • Not entering the most current billing address where you receive the card statement
  • Not entering the 3 digit code on the back of the card properly
  • Using a card that is expired
Whenever possible, we will write and tell you what needs corrected.
How do I access my course once I have paid for it?
You can proceed to the course once you have received an email receipt stating "paid" under the line "current status". Click on "myceus" and sign in. You will see the title of the course---click on the title.

Next you'll see the chapters on the right. Read each chapter before taking the next one and click on "take test" when you are through. Then, you'll be invited to click on "view cert" which enables you to confirm that your name is on the certificate.
Instructions for an individual purchase
  • Go to ceucertificates.com; Click on "DD professionals"
  • Click on the name of the course you'd like to purchase
  • Click "add to cart" then "express checkout". 
    • Register on the right as a new user
    • be sure to use your first and last name as those will register on the certificate.
    • Next page, fill out address info…then proceed to credit card page. 
  • After your payment has been authorized, you will receive a link that allows you to access handouts for the course.  
  • Under "MYCEUS" you will sign in (now you are a "current user") 
    • access course chapters. 
    • The titles are on the right side of the page.
  •  After reading each one, you can click on "take test".
    •  After scoring 80%, you can print your certificate. 
    • If you miss any test questions, the system will tell you which ones you have missed so you can re-test.
Instructions for an agency purchase

If you purchase a course for someone other than yourself, you will need a code to ensure that the proper name will print on the certificate. Your agency can purchase a block of courses with a credit card, or arrange for a purchase order.Next, email us names of those who can use your code, so we can verify attendance. We will then email you your agency code.

Your staff can follow the instructions above for an individual purchase, until they reach the credit card page. When it asks for a credit card number, they should NOT enter one---the last box says "agency code"---your staff would enter your agency code there.

They can then enter the site their own user name and password and email address. They can sign out, take a break, and sign back in under "myceus". During the test, after every ten questions, click "save progress" to save test answers.