May be applied toward Agency Director of Operations (DOO) annual training, CEOs, supervisors, team leads; SSA managers, if pre-approved by their own county board of DD. (3 hours)
Section 1: Start with the Basics: Clarify Team Roles
- The supervisor’s role
- The employee’s role
- The best way to communicate performance to employees
Section 2: General ‘Types’ of Employees Who Regularly Go Off-Track
- The employee who tries but isn't performing
- Low work effort employee
- The dependent employee
- The unfocused employee
- The oppositional employee
- The dramatic employee
Section 3: Deal with it: Getting the Off-Track Employee Back on Track
- Self-assessment – reasons for delaying giving feedback
- Avoid common supervisor traps
Section 4: Preparing for the Conversation with the Off-Track Employee
- Four things to clarify in your own mind before addressing the concerns with the employee
- Describe favorite teacher or supervisor characteristics
- The corrective feedback discussion
Section 5: Two Different Constructive Feedback Conversation Options
- The “telling” conversation
- Avoid rabbit holes with the broken record technique
- The “asking” conversation