Training for Agency CEOs, DOOs, Licensed Home Administrators, Program Directors, Front Line Supervisors, and Team Leaders; may be applicable also for SSA managers, if pre-approved by their own county board of DD. (3 hours)
Section 1: Mission-Oriented Goal Setting
- Planning or reacting?
- Six Steps to Setting Team Goals Overview.
- Goal Setting Needs to Cascade from a Mission.
- The Team’s Mission Flows from the Agency’s Mission.
- Orient to where the team is now in achieving the mission and develop goals to get there.
- Team goals cascade from the mission of the team.
- Create Buy-in: Involve the team in mission development and goal setting.
- Each employee’s goals cascade from the goals of the team.
Section 2: Clarifying Goals and Their Context
- Supervisors must clarify for themselves why the team exists and its purpose.
- Orient team members to their parts in achieving the mission – the higher purpose.
Section 3: Writing Goals Down and Meeting to Discuss Them Regularly
- Use a written document to guide goal setting.
- Team and employee goals should be reviewed frequently by the team.
- Discuss, review, and adjust goals in regular team meetings as well as in individual employee mentor meetings.
- Team meetings need to occur at least monthly.
- ‘Task oriented’ vs ‘goal oriented’ team meetings.
- Team meetings drive mission and goal orientation.
- Monthly check-ins with each employee. (Mentor meetings).
- Focus on goal setting should be achievement of the mission with less emphasis on deficit-based goal setting.
Section 4: Encouraging the Employee to Self-Report
- Encourage the employee to self-reflect and report to supervisor.
- Supervisors should listen and question more than talk.
- Supervisor’s tone in mentor meetings needs to be encouraging and supportive.
- Focus is on developing the abilities of employees to self-evaluate, self-report, and think and plan critically.
Section 5: Reflect and Refer to the Mission in Many Places
- The mission, goals, and standards of the agency should be a recurring theme in multiple places and discussions.